Privacy Policy
Last updated: February 2026
1. Overview
Shivora Care ("we," "our," or "us") is committed to protecting the privacy and security of families, users, and professionals interacting with our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services across Delhi NCR.
2. Information We Collect
We may collect the following information:
From Families
- Name
- Phone number
- Email address
- Service location
- Care requirements
From Professionals
- Name
- Phone number
- City
- Work details
- Identity documents (such as Aadhaar)
- Qualification documents (where applicable)
- Profile photograph
3. How We Use Information
Your information may be used to:
- Understand care requirements
- Coordinate caregiver matching
- Provide ongoing support
- Communicate regarding enquiries
- Improve service quality
- Maintain internal records
We do not sell personal data to third parties.
4. Data Security
Shivora Care implements reasonable technical and operational safeguards to protect submitted information from unauthorized access, misuse, or disclosure. However, no digital platform can guarantee absolute security.
5. Document Handling
Documents submitted by professionals are used solely for verification and coordination purposes and are stored securely within our systems.
6. Third-Party Services
Our website may use secure payment gateways and communication tools. Such third-party services operate under their own privacy policies.
7. User Consent
By submitting information through our website, you consent to the collection and use of information as described in this policy.
8. Updates
Shivora Care may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.
This document is issued by Shivora Care for its platform operations across Delhi NCR. For questions, contact support@shivoracare.com.